Empowering students and families through the admissions process.

Location: Remote
Employment: W-2
Reports to: Director of Counseling Operations
Works closely with: Director of Operations, Enrollment, counselors, tutors, and technical partners

About Top Tier Admissions

Top Tier Admissions is a boutique college counseling firm known for thoughtful mentorship, personalized guidance, and long-standing relationships with students and families. Alongside college counseling, we offer individualized tutoring across academic subjects, standardized testing, executive functioning, enrichment, and specialized academic interests.

We bring the same care to tutoring that defines our counseling: understanding the student, finding the right support, and following through.

The Role

The Tutoring Program & Operations Manager will be the central operational owner of TTA’s tutoring function, ensuring that tutoring runs smoothly from the initial request through matching, ongoing engagement, and completion.

This is a hands-on role for someone who enjoys coordinating complex work, building trusted relationships, and finding better ways to operate. You will personally manage daily tutoring coordination across families, tutors, counselors, Enrollment, and Operations, while maintaining clear visibility into engagements, tutor availability, package usage, and next steps.

You will also improve the systems behind that work: identifying unnecessary handoffs, simplifying processes, and turning operational needs into practical improvements. Working with internal colleagues and technical partners, you will carry agreed changes through implementation, testing, and adoption. TTA uses HubSpot, alongside other operational tools; software development expertise is not required. Success means a dependable, personal experience for families and tutors—and increasingly efficient processes that help TTA serve more students well.

What You’ll Own

Run Tutoring Operations

• Manage intake, clarify student needs with families and counselors, confirm package eligibility, and coordinate appropriate tutor matches.
• Understand tutors’ expertise, teaching styles, availability, and capacity; make thoughtful recommendations and clear introductions.
• Follow through after introductions to confirm that sessions begin, address stalled engagements, and keep families and colleagues informed.
• Serve as the central contact for routine operational questions and concerns about tutor fit, communication, or reliability; coordinate feedback, follow-up, and rematching when needed.
• Monitor remaining hours, expirations, renewal needs, and unused support; coordinate timely outreach with tutors and counselors.
• Coordinate engagement closeout and family feedback collection, ensuring that outstanding questions and records are addressed.

Keep Information, Handoffs, and Tutor Readiness Reliable

• Maintain accurate engagement and package records, including purchased tutoring hours and credits included with counseling services.
• Review tutor hours and invoices, reconcile usage against package records, and investigate routine discrepancies. 
• Coordinate tutor onboarding logistics, including required documentation, agreements, background checks, profiles, and readiness checks with the appropriate internal owners.
• Keep tutor availability and subject coverage current, flag recruitment needs, and support selection and onboarding with Counseling Operations.
• Build counselor familiarity with tutors’ strengths and use family feedback, student-progress information, and service observations to improve matching and follow-through.
• Draft recurring tutoring resources and communications, including the monthly TTA Insider, with Operations supporting review and distribution.

Improve How Tutoring Works

• Identify recurring friction, duplicate work, gaps in visibility, and opportunities to simplify or automate coordination.
• Design clearer workflows, templates, and follow-up practices; translate system needs into actionable requirements for technical partners.
• Drive prioritized improvements through implementation, testing, documentation, and adoption, assessing whether they improve accuracy, efficiency, or the family experience.
• Maintain a practical tutoring scorecard covering engagements, renewals, utilization, tutor capacity, and service feedback, incorporating revenue and cost measures with Operations and Finance.
• Recommend where changes to processes, tutor coverage, or resources would improve service and capacity. Contribute to new offerings and broader growth initiatives as agreed priorities and workload allow.

How You’ll Work With the Team

You will report to the Director of Counseling Operations and work closely with the Director of Operations on records, reconciliation, administrative workflows, and financial exceptions. Significant family or tutor-quality concerns will be escalated to Counseling Operations.

Tutors remain responsible for instruction and direct session scheduling, while counselors provide context about students’ broader goals. You will ensure that the operational handoffs between them work reliably.

Responsibilities will transfer through onboarding and a planned handoff. Leadership will establish priorities with you and review workload and support needs as the role develops.

What You’ll Bring

• At least five years of progressively responsible experience in program management, education operations, student services, client experience, or another service environment requiring attentive, personalized support.
• A track record of independently running a service or program and implementing practical process improvements.
• Strong organization, attention to detail, and judgment when balancing active requests, competing priorities, and timely follow-up.
• Warm, polished communication and sound judgment in a boutique, high-touch service environment, with the ability to anticipate family needs, handle sensitive situations with discretion, and provide thoughtful, personalized follow-through.
• Confidence reviewing hours, invoices, and usage records, identifying discrepancies, and maintaining accurate information.
• Experience using CRM, workflow, spreadsheet, or reporting tools, and working with colleagues or technical partners to improve how work gets done.
• Discretion, accountability, and a commitment to student-centered guidance and exceptional family service.
• Experience with tutoring operations, educator or contractor networks, and HubSpot workflows or reporting is particularly helpful.

Compensation & Working Arrangements

• Fully remote W-2 position with a base salary of $75,000-85,000, depending on experience.
• Performance-based incentive potential, with goals established by TTA around service quality, operational performance, and sustainable growth.
• Work primarily takes place during standard business hours, with flexibility during busy academic and testing periods and for time-sensitive family needs.
• Opportunity to shape an important TTA service, build relationships across our community, and take on broader program responsibilities as performance, capacity, and business needs support expansion.

SAT / ACT Tutor (Contract)

Top Tier Admissions is seeking experienced SAT/ACT Tutors to work one-on-one with highly motivated high school students and families in a virtual setting. This role is ideal for educators who combine deep content mastery with a thoughtful, student-centered approach and high professional standards.

About the Role

• Provide individualized SAT and/or ACT tutoring to students in grades 9-12
• Diagnose student strengths and gaps and tailor instruction accordingly
• Help students build test strategy, confidence, and durable academic skills
• Collaborate with Top Tier Admissions counselors to ensure tutoring aligns with broader academic and admissions goals
• Maintain clear, professional communication with families and internal team members

Qualifications

• Demonstrated expertise in SAT and/or ACT instruction, with a strong track record of results
• Prior experience tutoring or teaching high school students
• Clear, confident communicator with a warm, polished presence
• Highly reliable, organized, and experienced working in a high-touch, boutique educational environment
• Successful candidates typically bring strong academic training and a deep respect for rigorous, concept-driven instruction

Logistics

• Contract (1099) position
• Fully remote
• Competitive hourly compensation, commensurate with experience

Guide high school students through rigorous, inquiry-driven research projects and support advanced academic exploration.

About the Role

• Guide topic development, research methodology, critical thinking, and academic writing.
• Provide structured, substantive feedback throughout each project.
• Collaborate with the Top Tier Admissions team to maintain program quality.

Qualifications and Logistics

• Advanced degree required (MA, PhD, or equivalent).
• Strong research and writing background plus teaching or mentoring experience.
• Remote contract with project-based compensation based on experience.

Provide personalized, one-on-one guidance to students in grades 7–12, from academic and extracurricular planning through applications, essays, and final decisions.

Key Responsibilities

• Guide students and families through all aspects of the college admissions process.
• Review applications, essays, and other admissions materials.
• Contribute to team meetings, professional development, and thought leadership.

Qualifications

• Strong experience in college admissions, academic advising, or student mentorship.
• Exceptional writing, editing, relationship-building, and project-management skills.
• Ability to work independently and collaboratively, including some evenings and weekends.